FAQ

If you have a question about shopping and orders placed on our website, you may reach bananaclips.shop 24 hour customer support by email at hello@bananaclips.shop.

Yes! Just enter your email here, and you’ll be added to our subscription list. You’ll be sent updates, exclusive offers, and much more.

To make a purchase, when you see an item you like, click on "Add to Shopping Cart" and continue shopping until you are ready to complete your purchase. Then, click on "Shopping Cart" in top menu to confirm your items. After you have reviewed your cart and made updates as desired, click on "Checkout" to proceed to and complete required shipping, payment, and billing information.

For registered users: If you are a returning customer and have an account at Icing.com, please sign in using your email address and password and you will be taken directly to the first Checkout page.

For non-registered users: If you are not registered, you can create an account, or proceed without creating an account by checking out as a Guest.

After following the steps to checkout, please carefully review your items and all of the checkout information you have provided before placing your order. Your order cannot be processed without correct shipping and billing information, and we cannot make changes to your order after it is placed. Once you've confirmed all information is correct, click "Place Order" to finish your purchase.

After you complete the checkout process, the Order Summary page will confirm the details of the order you have placed and provide you with an Order Summary reference number. We recommend that you print this Order Summary page for your records, as it may be needed for order references and to track your order. You will also receive an order confirmation email with the order number, acknowledging your order has been placed. If you have not received an order confirmation email shortly after placing your order, please first check your email spam folder before calling Icing.com customer support.

Further information regarding the status of your order will be sent to you via email. When your order ships, you will receive a shipping confirmation e-mail containing tracking information for your packages. If you've received your tracking information, you may click the number to track your shipment. If you do not receive your order within five to seven business days via Standard Shipping, or the specified date for Expedited shipping options, please contact customer support by emailing shipping@bananaclips.shop.

For registered users: You may follow the status of your order via our emails to you, or sign into My Account at any point to check the status of your order in your Order History.

For non-registered users: You may follow the status of your order via our emails to you, or contact customer support by emailing shipping@bananaclips.shop. Orders placed as a Guest are not stored or retrievable on our website.

We use all major carriers, and local courier partners. You’ll be asked to select a delivery method during checkout.

Yes, we ship all over the world. Shipping costs will apply, and will be added at checkout.

It depends on where you are. Orders processed here will take 5-7 business days to arrive. Overseas deliveries can take anywhere from 7-16 days. Delivery details will be provided in your confirmation email.

We are required to charge sales and use tax according to Federal and State guidelines. Tax is calculated based on the shipping address and the appropriate rules for that tax jurisdiction. Note that the taxes presented at time of order submission are only an estimate. Final calculation of applicable taxes will be performed when the order ships, and your credit card is charged.

By submitting your order via the Site, you agree to pay the purchase price for the items you selected plus shipping and handling costs, and applicable sales tax. Depending on the tax laws in your state, you may be required to pay use tax on purchases for which we do not collect sales tax. The tax rate applied to your order will generally be the combined state and local rate for the address where your order is shipped.

We accept Visa, MasterCard, American Express, and Discover, as well as PayPal and Icing Gift Cards for merchandise purchases.

During checkout, select a form of payment from the IGift Card or credit card dropdown menus. Other than Gift cards, all payment methods will be processed via "Credit Cards" fields during Checkout. If you do not already have a payment method stored, enter a new one. Then, enter your Billing Information as it appears on your credit card statement. If your information is already entered, confirm it is correct. Please ensure that your billing name is exactly as it appears on your credit card. For our customer's protection, transactions cannot be processed if billing information is not 100% accurate.

Once your order is submitted, we begin processing it immediately so we can get it to you fast! During this time we usually cannot add or remove items, or otherwise modify or cancel your order. You may contact our Customer Support Team immediately to try to cancel your order and place a new one by emailing us at support@bananaclips.shop. If your order has not yet been processed, we will be able to cancel your order. If the order has already been processed and you would still like to cancel your purchase, please follow the return instructions after receiving your package. Please see our Return Policy for additional information.

After you place an order, you will see a confirmation screen in your browser. Concurrently, we will send you an email to confirm that your order has been placed. For further questions, customers can email support@bananaclips.shop.

After you place an order, we have to verify and authorize all of the information that you have provided to us. In rare circumstances, authorization to process your order may fail or be delayed. If it fails, or if changes to our inventory occur that affect your order during a delayed authorization, we must cancel or modify your order. We will send you an email to notify you of any cancellations or updates as soon as they occur. For further questions, email support@bananaclips.shop.

We hope you love what you ordered, but if not, you can return it or exchange it for something else in our store. We gladly accept returns of most new, unused items in their original condition, including all tags and other item packaging.

Our hair clips can be returned or exchanged in our stores within 30 days in its original condition, including all tags and other item packaging, for a full refund. You may do so by shipment by following the instructions on the back of your invoice, and below.

If you receive an incorrect item, or damaged or defective merchandise, please contact our Customer Support immediately by emailing support@bananaclips.shop.

By Shipment: Please pack the merchandise in its original, unused condition, including tags and packaging, along with the return form provided in your order shipment. Please keep the return tracking number for your records and allow 14 business days for receipt and processing of your returned merchandise. When the return is approved, we will issue a credit to the original payment method or ship out the new item(s) for the exchange.

Creating and Managing a Bananaclips.shop Account

We encourage you to create an account with Icing.com to make your shopping experience easier and faster. By creating an account you will be able to:

Track and trace your orders Store addresses for faster billing and shipping View your past order history Use other enhanced features of our website

If you are a new customer, you may create an account by clicking on the LOG IN / SIGN UP link on the top right of the screen. You will be prompted to fill in your name, email, birth date and create a password. Once you have done so, click the "submit" button.

If you have forgotten your password, please click on "Forgot your password?" in the LOG IN / SIGN UP section of the website. Your new, temporary password will be sent to you via email.

Address Book

Your address book within MY ACCOUNT allows you to store and edit both shipping and billing addresses for an easier checkout process. After you have created an account, you can fill in your billing and multiple shipping addresses if applicable by choosing the "Edit" link.